Wheelchair pushers fleecing pilgrims in Grand Mosque
The officially fixed fee for the service is
SR75, but wheelchair pushers charge up to SR200 taking advantage of the Ramadan
crowd.
A number of pilgrims have
complained about exploitation by wheelchair pushers inside the Grand Mosque
saying they were charging exorbitant prices.
“Starting Ramadan, they
increased the charges to SR200 despite the fact that the authorities have fixed
the price for the service at SR75,” a pilgrim told Al-Madina Arabic daily.
Pilgrims have called upon
the Presidency of the Two Holy Mosques’ Affairs to intervene and control the
price hike and keep a watch on the service providers who exploit pilgrims.
A senior official of the
presidency denounced the illegal practice and said wheelchair pushers who
charge exorbitant rates from the pilgrims are “mercenaries”, who are not
licensed to extend the service. He urged pilgrims to deal only with wheelchair
pushers who wear official badges and numbers on their chests.
Fahd Al-Saedi said he
visited the Grand Mosque with his family last week to perform Umrah. “I looked
for a wheelchair to help my sick mother perform the rituals without difficulty.
The wheelchair owner asked me to pay SR200 for performing the saie (the ritual
walk between the mounts of Safa and Marwa),” he told Al-Madina.
He insisted wheelchair
pusher had pinned a license card on his chest and wore a grey jacket.
Al-Saedi said it was the
time for Isha and he could not find any official to complain about the
individual. “I approached another person whose jacket was of a different color,
but he also demanded the same amount,” he said.
Al-Saedi said he later
found another wheelchair pusher who did not wear any card but he took SR120.
Mohsen Al-Masawi, another
pilgrim, asked the presidency officials to make surprise inspections of
wheelchair service providers at Safa to monitor any price hike.
They should ask
wheelchair owners to return extra money they have taken from the pilgrims. They
should also prevent unlicensed wheelchair owners from entering the mosque.
Pilgrims look for
unlicensed wheelchair owners to get the service at cheaper prices.
“I hope the presidency
would take action against wheelchair owners who charge exorbitant prices from
the guests of God. They should announce the measures taken against such
violators,” Al-Masawi said.
He said presidency
officials should be present at Safa during peak hours to take action against
any violators.
Hassan Mohammed Al-Bariqi
said wheelchair owners inside the mosque were harassing pilgrims to make more
money. “This gives a bad impression about the Kingdom’s services to pilgrims,”
he pointed out.
He said they are likely
to further increase the prices in coming days of Ramadan in the absence of
official monitoring.
The authorities close
their eyes on these wheelchair service providers for unknown reasons, said Al-Bariqi.
“We request Sheikh Abdul Rahman Al-Sudais, head of the presidency, to intervene
to prevent charging exorbitant prices, which overshadow the services provided
by the government to pilgrims.”
Fadel Al-Amri accused the
officials of sympathizing with the violators. He said an official in charge was
not ready to punish a violator for his excesses.
“I informed the official
about a wheelchair owner who charged me SR200 and found him asking the same
amount from another customer. The official just asked the owner to give him the
license but did not ask him to return the extra amount taken from the
pilgrims,” Al-Amri said.
“When I asked a
wheelchair owner who charged only the official rate of SR75 about the
punishment given to violators, he said ‘it depends on your relationship with
the official’,” he explained.
Al-Amri stressed the need to put an end to such undesirable practices inside the Grand Mosque.
Al-Amri stressed the need to put an end to such undesirable practices inside the Grand Mosque.
Al-Madina presented the
complaints of pilgrims to Mashhour Bin Muhsin Al-Manaami, undersecretary at the
presidency. He said the presidency wishes to stabilize prices of wheelchairs
and prevent exploitation of pilgrims by wheelchair owners who charge exorbitant
prices.
“There are committees to
monitor the wheelchair service. Wheelchairs are available free of charge for
the pilgrims at the designated place, but people who seek the services of the
pushers are charged a reasonable price,” he explained.
Al-Manaami urged pilgrims
to make use of wheelchairs supplied by the presidency free of charge and avoid
using the services of unauthorized wheelchair pushers. “We have taken steps to
seize wheelchairs from those who provide the service illegally,” Al-Manaami
said.
Saudi Gazette
Wheelchair pushers fleecing pilgrims in Grand Mosque
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